Refund policy

We want you to love your Needed product experience. However, given the nature of our products, we are unable to accept returns or refunds on certain orders. Please read the following return and refund policy carefully. 

We sell sample packs of our powder products, and we recommend trying before you buy a full size powder product if you are hesitant about your experience. We do not offer refunds on sample packs or full size products due to taste preferences.

Unopened, sealed products may be returned for a refund within 30 days of purchase, less a $10 return shipping charge that will be deducted from your refund. For products purchased in a bundle (plans or multi-month subscriptions), a refund will be applied to the unopened and returned products only. 

If you’d like to exchange your item(s) or are unsatisfied with the order for any other reason please email us at hello@thisisneeded.com or chat with us. There, you'll be provided with instructions on how to initiate your return.

If your order qualifies for a return, you can select a refund as store credit via a gift card or to your original form of payment. A return label will be provided via email for qualifying orders (unopened and within 30 days of purchase). 

Your refund will be initiated within 15 business days of receipt of the returned items and once the products are confirmed unopened. When the store credit is chosen, the $10 return processing fee is waived. Your digital gift card code will be sent via email. If a refund to your original form of payment was chosen, please allow up to 3-5 business days after initiation of the refund for payment to post, depending upon your credit card or payment company's processing times. 

Please note that we are unable to accept international returns. 

For reasons not covered above and within the 30 day window, we consider refunds on a case by case basis. Please note our products are designed to optimally nourish you -- that means there can be a transition period for your system to get used to the higher nutrient content in our products versus many which are minimal in their nutrition value. Please reach out if you have questions about getting started with our products, we are glad to help. 

If your order does not arrive safely, please email us at hello@thisisneeded.com and we'll do our best to make it right. For orders lost or stolen in transit, we offer store credit or a replacement of the item after a customary waiting period to ensure your package was not temporarily misdelivered. No refunds will be processed for orders that have confirmed delivery via carrier tracking. 

Our refund policy will not apply to any product purchased from an unauthorized seller.